Buyers Guide

Buyer's Guide 

• How do I buy a specialised product such as a motorised wheel chair or sports product? 
• How do I buy/redeem a gift voucher? 
• How do I find my product? 
• How do I navigate the site? 
• How do I use a coupon?

VAT INFORMATION PLEASE CLICK HERE

 

How do I buy a specialised product such as a motorised wheel chair or sports product? 

Every Individual is different so if you are interested in one of our specialised products please contact us to arrange a demonstration of the item and a complete assessment of its suitability for your intended use. This does not need to take long but does ensure that you purchase an item that is suitable for your requirements. Items can be viewed and trialed at our Crawley branch or we may be able to arrange for a home visit at your request.
You may contact us by telephone, email or our contact page. Please ensure to include the item code of the product in your communication.

 

How do I buy/redeem a gift certificate?

 

To purchase a gift certificate for someone,  just click on the Gift Voucher Tab in the top blue bar. You can select the value & amount that you wish to purchase.
After you have purchased you can log into your account where you will be given the choice of emailing the voucher to you intended recipient.

If you are the recipient of a gift certificate and would like to redeem your gift certificate, just click on the link provided in the email. Alternatively make a note of the Voucher Code and enter that into the available field during checkout.

How do I find my product?

 

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

 

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

 

After adding items to your cart, click the "View Basket" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code. Please note that the coupon code is case sensitive.