Returns Policy

How do I return my product?

Please refer to our Returns Policy below.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

If you are not entirely satisfied with the products you have ordered, you may return them to us at your cost for exchange or a refund. If you intend to return items you must notify us within 14 days of receipt of your order and the goods must be returned unused and with their original packaging. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, you may be charged for the reduction in value. 

 

You can still return items to us which you have had for longer than 14 days for an exchange or credit note. Again, the item must be unused and with its original packaging and you must notify us of your intention to return the item within 28 days of delivery.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or not as described.

Please use our Contact Us link to email our customer services team or call on 01293 322843 if you wish to return items.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. 


 

We cannot give any refunds on Special Order items which are built to your specification. If you find that a special delivery item is not suitable, please  email our customer services team or call on 01293 322843 to discuss options for part exchanging the item.
For reasons of hygiene and cross infection, our returns policy does not extend to the following products if opened and/or the product has been used: Mattresses, toppers and pillows. 

Mattress and Pillows 

Incontinence Products

Urinals, Commodes and Bed Pans

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